Frequently Asked Questions
Does PetQ ID tag work in my country?
Yes! PetQ ID tags work world-wide, we ship our tags internationally. Shipping is free when you are in Australia.
How much does it cost?
Why should I user PetQ ID tag compared to other tags and micro-chip implants
Unlike traditional engraved tags the PetQ ID tag can contain a huge amount of information and is instantly updateable with new information when your or your pet's circumstances change. Imagine that you go on holiday where doesn't have great cell phone reception and your pets are with your parents or friends and run off, someone who finds them will have problem to contact you, with PetQ, you can simply update the contact information to include your parent's or friend's phone number.
Unlike micro-chips the PetQ ID tag is clearly visible and readable using common smartphone so whoever finds your lost pet can return them to you quickly and easily. A standard micro-chip would need to be read by a vet or the RSPCA before your pet could be returned home.
Can I add my pet's name and phone number to PetQ ID tag?
Yes! we offer personalized engraving service to all our tags, so you can put your pet's name and contact information in a traditional way.
How secure is my data?
We understand that privacy and security are important to you. We use the latest encryption technology when we store your data, your data is secure with us.
What's the GPS Notification feature?
The GPS feature is a "passive" search using software embedded in mobile devices of the person that scanned the tag. When the tag is scanned, the system determines that it came from a mobile device (like a smartphone or tablet) and sends an email to the pet owner with the GPS map of the location where the scan took place.
Do I need a smart phone to use PetQ?
It is not necessary for you to own a smartphone, you can manage and view you pet's profile on any computer connected to the internet.
What if the finder doesn't have a smartphone or doesn't know QR code?
Each of PetQ ID tag comes with an unique human readable online web page address engraved on them, if the finder doesn't have a smartphone or doesn't know how to scan a qr code, she or he can simply type the URL address on any internet connected device(computer, laptop, tablet) to see the information and contact you immediately.
I didn't receive the activation email when I creating my account.
It most likely the activation email didn't send successfully, please check following if this happens:
Did you put your email address correctly?
Did you check your spam folder?
It may be blocked by your email provider.
If you would like to have another activation email sent, please contact us at firstname.lastname@example.org
How to activate the tag?
Before activate your PetQ ID tag, you need to create an account first, then you are able to create profile for your pet in your account, in the profile editing page, simply enter the unique ID number come with the PetQ ID tag to activate. Learn more
How many pet profiles can I add to my account?
Now you can add up to 5 pet profiles in your free account, Business, shelters, and non-profit organizations can have unlimited number of pet profiles.
What's privacy setting?
Privacy setting allows you to choose what information you want to share to the public, you may elect to keep any or all fields within your Pet's profile empty or populate each field and elect to display the information until needed.
What happens if my tag is lost or damaged?
Don't worry, lost or damaged tags can be easily replaced. Your pets information is still safe and active on their online profile page and we can create another tag for them that will link right to it. All you need to do is contact us and order a replacement.
My tag can't be scanned
All our tags are tested before packing for code clarity and operation. Although there are many QR code readers available from different developers we recommend using the i-nigma QR code reader, which is available on iPhone, Android, Windows OS and Blackberry. Code readers also rely on the ability of your phone to get a clear image of the code so please try cleaning your phones camera lens or make sure this is sufficient light. If this does not solve the problem please contact us at email@example.com
Didn't find answer here? Send us email at: firstname.lastname@example.org